FAQ

Frequently Asked Questions

Below are answers to some of our customers' most common questions. Please refer to these to find information on topics that may interest you. For additional assistance, feel free to contact us at support@kissairshop.com.

1. What type of products does Kissair offer?

Kissair is an online store specializing in home comfort appliances, offering a wide range of products like portable air conditioners, dehumidifiers, ice makers, wine coolers, and more. 

2. What room size can your air conditioners cool?

Our portable air conditioners range from 6000 BTU to 14000 BTU and are capable of cooling rooms from approximately 250 to 700 sq. ft., making them perfect for bedrooms, apartments, living rooms, garages, and home offices.

3. What features do your air conditioners have?

Most of our air conditioner models come with 4-in-1 functionality, including:
✔ Cooling Mode
✔ Dehumidifier Mode
✔ Fan Mode
✔ Sleep Mode
✔ 24-Hour Timer
✔ Remote Control
You can easily switch between modes based on your comfort needs. 

4. Is installation difficult? Do I need extra tools?

Not at all. Our portable air conditioners come with a window installation kit and exhaust hose, making setup simple and quick without drilling. They’re suitable for single/double-hung or sliding windows. Moving them is easy with built-in wheels and handles. 

5. Can I control the air conditioner remotely?

Yes, all of our air conditioners come with remote control and LED display, allowing you to adjust the temperature, modes, fan speed, and timer from anywhere in the room. 

6. Do your air conditioners have a dehumidifier function?

Yes, many of our air conditioners are equipped with a dehumidifier function to remove excess moisture from the air, helping to keep your space dry and comfortable on humid days. 

7. Are the units safe to use? Do they have protection features?

Yes, most of our units are equipped with multiple safety features like full water tank indicators, auto shut-off, and frost protection to ensure safe operation and extend the lifespan of the compressor. 

8. What payment methods do you accept?

We accept various payment methods, including Visa, Mastercard, American Express, Discover, PayPal, Google Pay, Apple Pay, and more for a secure and easy shopping experience. 

9. Does the product include installation accessories?

Yes, most of our portable air conditioners come with a complete installation kit, including the exhaust hose, window kits, and other necessary components — no need to purchase additional accessories. 

10. Do you have a return/exchange policy?

Yes, we offer a return and exchange policy for our products. Please review the policy details on our product pages or at checkout for more information on how to return or exchange your items.